Declan Farrell
Head of Operations
Front desk
Coordinates incoming enquiries, ownership and follow-up across Alpia’s contact channels.
Front desk
Elisa Bernasconi.
Front Desk Coordinator
Coordinates first contact and directs each enquiry to the appropriate Alpia team.
Elisa Bernasconi focuses on first contact and request routing. Technical questions and prices belong to the relevant specialist area.
Mission
Responsibilities
- 01
Understand the first request and identify the right Alpia area.
- 02
Identify the area best suited to the request.
- 03
Leave technical detail and pricing to the relevant area.
Expertise
Coordination
The whole team ↗