Lorenzo Bassi
Head of Automation
Automation
Coordinates automation across front-office processes, workflows and agent systems.
Automation
Margaux Moreau.
Process Automation Analyst
Identifies the parts of a business process that warrant closer automation analysis.
Margaux Moreau focuses on business process automation. Results, timing and costs are defined after an analysis of the work.
Mission
Responsibilities
- 01
Identify which parts of a business process need closer automation analysis.
- 02
Ask how the organisation works today and where the difficulty lies.
- 03
Define results, timelines and costs only after analysis with Alpia.
Expertise
Coordination
The whole team ↗
Davide Marchetti
Workflow Architect
Automation
Maps existing workflows to establish the starting point for automation analysis.
Álvaro Serrano
Front Office Automation Specialist
Automation
Defines front-office automation needs across calls, email and incoming requests.