Lorenzo Bassi
Head of Automation
Automation
Coordinates automation across front-office processes, workflows and agent systems.
Automation
Naomi Fletcher.
Agent Workflow Designer
Translates organisational work requirements into questions about agent roles and workflows.
Naomi Fletcher focuses on AI agent systems. Results, timing and costs are defined after an analysis of the work.
Mission
Responsibilities
- 01
Connect questions about AI agent systems to the work an organisation needs done.
- 02
Ask how the organisation works today and where the difficulty lies.
- 03
Define results, timelines and costs only after analysis with Alpia.
Expertise
Coordination
The whole team ↗
Davide Marchetti
Workflow Architect
Automation
Maps existing workflows to establish the starting point for automation analysis.
Álvaro Serrano
Front Office Automation Specialist
Automation
Defines front-office automation needs across calls, email and incoming requests.