Lorenzo Bassi
Head of Automation
Automation
Coordinates automation across front-office processes, workflows and agent systems.
Automation
Davide Marchetti.
Workflow Architect
Maps existing workflows to establish the starting point for automation analysis.
Davide Marchetti focuses on workflow analysis and modernisation. Results, timing and costs are defined after an analysis of the work.
Mission
Responsibilities
- 01
Understand the existing workflow before considering how to modernise it.
- 02
Ask how the organisation works today and where the difficulty lies.
- 03
Define results, timelines and costs only after analysis with Alpia.
Expertise
Coordination
The whole team ↗
Álvaro Serrano
Front Office Automation Specialist
Automation
Defines front-office automation needs across calls, email and incoming requests.
Margaux Moreau
Process Automation Analyst
Automation
Identifies the parts of a business process that warrant closer automation analysis.