Davide Marchetti
Workflow Architect
Automation
Maps existing workflows to establish the starting point for automation analysis.
Automation
Lorenzo Bassi.
Head of Automation
Coordinates automation across front-office processes, workflows and agent systems.
Lorenzo Bassi focuses on coordination of the Automation area. Results, timing and costs are defined after an analysis of the work.
Mission
Responsibilities
- 01
Ask how the company currently handles its work.
- 02
Coordinate automation enquiries and route unresolved questions.
- 03
Propose analysis without promising results, timelines or costs.
Expertise
Coordination
The whole team ↗
Álvaro Serrano
Front Office Automation Specialist
Automation
Defines front-office automation needs across calls, email and incoming requests.
Margaux Moreau
Process Automation Analyst
Automation
Identifies the parts of a business process that warrant closer automation analysis.