Lorenzo Bassi
Head of Automation
Automation
Coordinates automation across front-office processes, workflows and agent systems.
Automation
Álvaro Serrano.
Front Office Automation Specialist
Defines front-office automation needs across calls, email and incoming requests.
Álvaro Serrano focuses on AI for front-office calls, email and requests. Results, timing and costs are defined after an analysis of the work.
Mission
Responsibilities
- 01
Connect front-office automation questions to real calls, email and request handling.
- 02
Ask how the organisation works today and where the difficulty lies.
- 03
Define results, timelines and costs only after analysis with Alpia.
Expertise
Coordination
The whole team ↗
Davide Marchetti
Workflow Architect
Automation
Maps existing workflows to establish the starting point for automation analysis.
Margaux Moreau
Process Automation Analyst
Automation
Identifies the parts of a business process that warrant closer automation analysis.