Lorenzo Bassi
Head of Automation
Automation
Coordinates automation across front-office processes, workflows and agent systems.
Automation
Rohan Desai.
Systems Integration Specialist
Defines the connections an agent would need with a company’s existing systems.
Rohan Desai focuses on connections between agents and company systems. Results, timing and costs are defined after an analysis of the work.
Mission
Responsibilities
- 01
Understand the connections needed between agents and the company’s systems.
- 02
Ask how the organisation works today and where the difficulty lies.
- 03
Define results, timelines and costs only after analysis with Alpia.
Expertise
Coordination
The whole team ↗
Davide Marchetti
Workflow Architect
Automation
Maps existing workflows to establish the starting point for automation analysis.
Álvaro Serrano
Front Office Automation Specialist
Automation
Defines front-office automation needs across calls, email and incoming requests.